GENERAL TERMS & CONDITIONS
Published by Sol Meliá Deutschland GmbH
Am Schimmersfeld 5
40880 Ratingen Germany
T. +49 (0)2102 / 9392 - 0
F. +49 (0)2102 / 9392 - 115
Represented by the managing directors
Gabriel Escarrer Jaume
Juan Ignacio Pardo
Registered office Ratingen
Local court Düsseldorf HRB 66940
VAT Registration No. DE 170 898 395
Sol Meliá Deutschland GmbH
T. +49 (0)2102 / 9392 - 0
F. +49 (0)2102 / 9392 - 115
Use of our websites is also governed by the provisions of our General Terms and Conditions, our data protection policy and the exclusion of liability.
We take the protection of your privacy very seriously when processing your personal data. The following information explains how Sol Meliá Deutschland GmbH handles your personal data. These principles may be amended to take account of changed circumstances, such as changes to the law. Sol Meliá Deutschland GmbH always endeavours to process the information you entrust to us in accordance with statutory provisions, and to ensure the highest standards of security.
Personal data is handled in accordance with data protection legislation. Data is personal if it can be linked to you as an individual and provides information on your behaviour or characteristics. This includes name, address and telephone number, of course, but also information concerning room reservations and stays at the hotel, your specific requirements or interests and information concerning the use of our online service, so far as this information could be ascribed to you personally, directly or indirectly.
Storage and processing of personal data
When we collect personal information from you, we tell you how we might use this information. Where information is not essential for reservations or bookings, you decide what personal data we may collect. To process reservations and enquiries, we need your name, address and correspondence information. This data is stored both by the hotel establishment concerned and by Sol Meliá Deutschland GmbH, and is used primarily to perform the contract. The hotel and Sol Meliá Deutschland GmbH also use the information to send you further information on offers from Sol Meliá Deutschland GmbH, its affiliates and cooperation partners, so far as permitted by law. We endeavour to ensure that you only receive information that may be of particular interest to you. We do not pass on your details to third parties.
Personal data is thus only collected and processed via the Sol Meliá Deutschland GmbH website if you volunteer such information or give an explicit declaration of consent. Such data will then only be used for the specified purpose. If you merely visit our website, our web server store the IP address of your internet service provider, along with the pages you visited on our website and the date and length of your visit. This data is only used for statistical evaluations. It is not disclosed to third parties, wholly or in part. The information is used to track the preferences of our visitors, enabling us to optimise the design and layout of the website. The data cannot be analysed in a personalised manner because the IP address does not provide us with any information regarding your personal identity.
The data protection laws give you the right to find out what information is held about you, and to demand that such information is corrected or deleted. They also entitle you to object to your personal data being used for the purposes of advertising, market research and opinion polls. If you wish to exercise these rights, please send us an email.
You can also contact Sol Meliá Deutschland GmbH directly in respect of any matter relating to your data. However, please appreciate that we are unable to provide any information over the telephone concerning the data stored by us; this is also for your protection.
This website is not intended for persons resident in countries in which the publication or provision of the Sol Meliá Deutschland GmbH website is prohibited.
Persons and companies to whom such prohibitions apply are not authorised to visit the website of Sol Meliá Deutschland GmbH.
All information is subject to the laws of the Federal Republic of Germany.
2. Content and liability
Sol Meliá Deutschland GmbH has compiled the content of this website with due care and attention but is unable to accept any liability for the currency, accuracy, completeness or quality of the information provided. No liability claims against Sol Meliá Deutschland GmbH will be accepted for any damage whatsoever, tangible or intangible, caused by the use or non-use of the information provided or by the use of any incorrect and incomplete information, unless it can be proven that Sol Meliá Deutschland GmbH caused the loss intentionally or through gross negligence.
The services offered are non-binding and subject to change without notice.
The website may contain links to certain internet sites financed and managed by third parties.
Sol Meliá Deutschland GmbH provides these links for users' convenience.
Consequently Sol Meliá Deutschland GmbH accepts no liability for the content of such websites.
3. Copyright and trademark rights
The author of the web pages has exclusive copyright to published content and content created by the author. Graphics, audio files, video sequences and texts may not be reproduced or used in any other electronic or printed publication without the express, written permission of the author.